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Shipping & Delivery
Shipping & Delivery
This Shipping & Delivery Policy applies to all orders purchased from Vnistar (vnistar.com). By placing an order, you agree to the shipping terms below.
1. Shipping Method
We ship worldwide via FedEx and other reliable international express couriers. All orders are professionally packed to ensure safe delivery of DIY jewelry pendants and accessories.
2. Delivery Time
Standard international delivery takes 3–7 business days to most countries worldwide after order processing and shipment confirmation. Delivery time is estimated and may vary slightly due to customs clearance, weather conditions, or local logistics delays.
3. Shipping Fee Rule
We apply simple and fixed shipping rates for global orders:
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Standard shipping fee: $36 USD per order (applies to most countries)
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Free shipping: Orders over $200 USD qualify for free worldwide shipping
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For special or restricted countries, or regions with extremely high shipping costs, the final shipping fee will be calculated, negotiated and confirmed separately before shipment. We reserve the right to adjust and negotiate shipping fees for such destinations.
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4. Order Processing Time
We have large in-stock inventory for most of our DIY jewelry products. Generally, we will ship out your order within 2–5 business days after payment confirmation. Most items can be dispatched quickly. For occasional out-of-stock products, our team will contact you via email in advance to discuss product replacement or other feasible solutions. Custom or bulk large orders may require additional processing time, which will be notified via email separately.
5. Customs & Import Duties
All destination country import duties, taxes, and customs fees are the buyer’s responsibility. We do not cover any additional local charges upon arrival.
6. Shipping Address Responsibility
Buyers are responsible for providing accurate and complete shipping information. We are not responsible for undelivered parcels caused by incorrect addresses, missing contact information, or failed customs clearance by the buyer.
7. Shipping Delay & Issues
We are not liable for delivery delays caused by customs inspection, courier delays, public holidays, weather conditions, or other uncontrollable factors. We will provide tracking numbers for all orders so buyers can monitor delivery status in real time.
8. Contact Us
If you have any questions about shipping time, shipping fees or delivery status, please contact our support team: sale10@vnistar.com
